>>By mistake, I clicked on the "Mark" button below a message I was reading, instead of the "Reply" button. Now I'm getting messages appear in my Agent, which I don't want.
>>
>>Is there any way to "unMark" a message/thread after having "Marked" it? I didn't see anything in the Help about that. Am I missing something obvious?
>
>Account Setup - Marked Threads - Check - Remove?

Thanks, that worked perfectly. It sure isn't obvious.

I would think that having the "Mark" button turn into "Unmark" on a thread that's been marked, would be more intuitive.