>>Is it possible that although you gave a user a brand new computer, s/he continues to use their favourite USB mouse or other input device? This would fit in with your earlier suspicion, HIDUSB (Human Interface Device/USB). If that mouse were bad ...
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>Input device = Topaz 4x5 LCD signature pad with MSR. No mice. Hardware = Dell D830 laptops and 600m laptops.
This begs the obvious question - if you disconnect this device (and/or uninstall it/remove its driver(s)) do the problems persist?
Regards. Al
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