See if you can get in with Show My PC http://www.showmypc.com

>there is nothing in the logs for the shutdowns. I am thinking that it might be a firewall issue as they have put in a new firewall in both sites but they have not told us what filewall it is
>~M
>
>>The only thing I can think of is that you have a "shutdown /s" in your accounts login script.
>>
>>Get the client to send you their server event logs and see if anything is logged.
>>
>>>hi all,
>>>we have 2 customers who when we log onto them through terminal server we bring the server down. the 2 customers have the same hardware company who say that it is our problem but this does not happen with anyone else. has anyone come across this before? We have been having this problem with 1 customer for about 2 months but for the second customer this only started a week or so ago
>>>~M