>>>>I am sorry to say it but once a day, usually, I get very slow UT screens, something like Pertti describes, and it happens in different locations (all IE).
>>>
>>>As long as I cannot simulate that, either from East or from Montreal, it is very difficult for me to see if this is related to here or not. Our metrix show usual response time.
>>
>>I certainly understand the dilemma -- if you can't replicate it, you can't fix it. But if you came to my office (or Mike's, for that matter), you would certainly see this happen many times an hour. I use Firefox, but I don't think the browser matters. All other sites respond very fast even while UT is spinning its wheels endlessly. I have no idea what this could be, but there is some SERIOUS random latency going on somewhere in your system -- and I don't say this lightly, because I have verified continued crisp responsiveness while UT is stuck somehow.
>
>For example, just now sending the message above took 1 minute 35 seconds. I see text "Waiting for Universal Thread..." at the bottom right of the screen while the browser is waiting for... something.

And the response to the slow message took less than a second. Who knows how long this one will take.