Don't think I didn't think of that ;-)

You probably saw my reply to Tony saying the provider and gateway router are about to be switched, so we may know whether that has been the issue all along.

>I wonder if another machine inside his home network is downloading movies or music? :o)
>
>>My first impression is that you have a routing delay
>>just after your router (192.168.1.1) that is causing that time-out.
>>Maybe your ISP has some DNS issues at their DNS servers.
>>Sometimes it happens to my ISP to have problems with DNS.
>>Because of that I always use DNS from OPENDNS.ORG.
>>They are pretty good. Completely free. If you want to try them:
>>

>>Primary server: 208.67.222.222
>>Secondary server: 208.67.220.220
>>

>>There are some cities in the USA that runs fully under OPENDNS.ORG.
>>
>>

>>Tracing route to levelextreme.com [205.205.57.4]
>>over a maximum of 30 hops:
>>
>>
>>  1     1 ms    <1 ms    <1 ms  192.168.1.1 
>>  2     *        *        *     Request timed out.
>>  3     9 ms    16 ms     8 ms  te-7-1-ur02.mchenry.il.chicago.comcast.net [68.86.117.125] 
>>  4    11 ms    19 ms    15 ms  po-20-ur01.nchicago.il.chicago.comcast.net [68.87.230.34] 
>>  5    15 ms    20 ms    11 ms  po-10-ur02.nchicago.il.chicago.comcast.net [68.87.230.38] 
>>  6    13 ms    11 ms    26 ms  po-20-ur03.nchicago.il.chicago.comcast.net [68.87.231.81] 
>>  7    16 ms    12 ms    10 ms  po-10-ur04.nchicago.il.chicago.comcast.net [68.87.231.86] 
>>  8    12 ms    14 ms    20 ms  be-60-ar01.area4.il.chicago.comcast.net [68.87.230.41] 
>>  9    38 ms    46 ms    34 ms  pos-0-7-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.49] 
>> 10    41 ms    38 ms    36 ms  xe-10-3-0.edge1.Chicago2.Level3.net [4.71.248.9] 
>> 11    39 ms    39 ms    47 ms  vlan51.ebr1.Chicago2.Level3.net [4.69.138.158] 
>> 12    42 ms    55 ms    52 ms  ae-6.ebr1.Chicago1.Level3.net [4.69.140.189] 
>> 13    53 ms    35 ms    42 ms  ae-1-51.edge3.Chicago3.Level3.net [4.68.101.20] 
>> 14    36 ms    46 ms    36 ms  MCI-Level3.Chicago3.Level3.net [4.68.110.186] 
>> 15    40 ms    33 ms    40 ms  0.so-5-1-0.XL3.CHI13.ALTER.NET [152.63.65.34] 
>> 16    59 ms    52 ms    47 ms  0.so-7-1-0.XT1.MTL1.ALTER.NET [152.63.2.90] 
>> 17    58 ms    54 ms    55 ms  0.so-3-0-0.XR1.MTL1.ALTER.NET [152.63.133.46] 
>> 18    61 ms    54 ms    54 ms  193.ATM6-0.GW1.MTL2.ALTER.NET [152.63.130.57] 
>> 19    51 ms    52 ms    55 ms  transfo4-gw.customer.alter.net [216.95.146.106] 
>> 20    50 ms    55 ms    51 ms  205.205.57.4 
>>
>>Trace complete.
>>

>>
>>>The tracert took close to a minute to execute. That must be the timeout at the beginning of the log file.