>Monday morning, we started to receive warnings. Our scripts typically take 3-5 seconds to execute. We started to see script times of 40-60 seconds from two of the nodes. A third node operated in normal ranges. Our internal systems were operating normally. We called our ISP, who reported no issues. A quick search of some internet monitoring sites also showed no issues. The poor performance continued to worsen throughought the day. Luckily, it affected less than 5% of ouyr customers. Finally, about 3:00, our ISP reported that Sprint had experienced a backbone router failure that was affecting internet traffic in much of the western US. Within an hour, things were back to normal.
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>Somebody let us hang for almost 6 hours. They had to know they were having problems, but nothing was passed on to clients.

Can we call it "Jaws syndrome"? The knee jerk reaction to keep mum until there's so much of it in the fan that it doesn't matter who knows what anymore. Until then, pretend everything's fine, we don't want to scare the tourists, or to cause panic.