Is it so much to ask for businesses to treat their customers like human beings?

Andy and I have flown Continental for almost 20 years and they have treated us exceptionally well. When I had some issues about flights that went down over 20% after we purchased the tickets, I sent an e-mail to Larry Kelner (the CEO) and he responded the next day, giving us both travel vouchers for the difference in price to use on a future flight. I also e-mailed him when Andy's brother died suddenly and we had to re-schedule our existing flights and his executive assistant called me the next day to handle things.

Of course, Andy and I fly at least 2 business first flights across the pond every year and we fly business first internally for any flight over 2 and 1/2 hours, so we have spent a lot of money with Continental over the years and that may be why they treat us so well...