Just one more comment on the training. If you're looking for a good trainer, from my experience, I highly recommend Winnow Management (Peter Borsella) for the training.
http://www.winnowmanagement.com/classes.phpClass outline:
http://www.winnowmanagement.com/classdescriptionCSM.htmlThere are probably plenty of good trainers out there, but their training really had a lot of practical exercises with participants switching roles, etc.
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"When the debate is lost, slander becomes the tool of the loser." - Socrates
Vita contingit, Vive cum eo. (Life Happens, Live With it.)
"Life is not measured by the number of breaths we take, but by the moments that take our breath away." -- author unknown
"De omnibus dubitandum"
