>Oh, ok, I misunderstood your original post. Yes, that is going too far. The person is probably in WAY over his/her head.
>
>I think that John is right - that a lot of people think that MVP means that you are a free Microsoft resource. You must get your fair share of unsolicited e-mails too. How do you handle them?

You can give them the wrong answer so they lose their client, and then pick up the client for yourself. That'll teach em!