>>>>It would be interesting to find out just how many people have ever called MS for support. I've been buying/using their products for 30 years and never found it necessary. Come to think, before the internet, I did make a call....think I was on hold for a couple hours:)
>>>>
>>>>There are all kinds of support forums on the internet, both MS and sites like the UT....Who needs to use a technical support incident??
>>>
>>>I've had to do it infrequently over the years. I only do it if I have a customer down and no obvious fix available. I'll give Microsoft credit - they have really come through on most of the calls. Some of these were middle of the night/weekend calls by the way.
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>>Luckily, knock on wood, I've never been in that situation. I only do updates on weekends and do a complete backup (just have local clients) before I do the update. If something goes wrong, and it has, I restore and put the update off until I get it fixed.
>
>The times we have had to make a support call were for network/OS issues - not our applications. We are the IT support for a lot of small businesses. When Exchange throws a rod or a critical server rolls over, we get the call.

Maybe that's why I got out of that part of the business :>)