You're also paying for the software too. Microsoft support is VERY good. I've had them call back on a single incident many times, sometimes weeks later to make sure things are still working. But, I've rarely used my allocated support calls.
If you were to buy all the software and support calls separately, you'd be spending thousands more.
>For the kind of money they charge they give you 2 or 4 support calls?
Craig Berntson
MCSD, Microsoft .Net MVP, Grape City Community Influencer