What is desktop resolution your application is designed for and what is their desktop resolution?
Anyway I wouldn't trust their word and ask them to send you screen capture of the problem.

>
>I have a weird situation where a customer tells me that when they bring up my VFP application the list of menu items on the File pad only shows first 10 items (should be about 15). Not even the last item (Exit) is shown. I do have in my start up code that based on some preferences one or two of the menu items (on File) list are removed. But nobody else using this application has reported losing items. And this code has been working for a long time without a problem. And obviously I can't duplicate this "loss" of menu items on my PC.
>
>Any suggestion to what could be causing this problem? TIA.