>>I don't know why you are saying that I dismissed Sergey's suggestion; it was not my intent. If I understand correctly that .showmypc will allow me to log into the customer's computer, this won't work. They have a very strict rules about remote access. The simplest thing would be to ask him to capture screen and include the image in the email. Thank you for your suggestion.
>
>BTW, the usual suggestion about sending screenshots is to paste them into a word document - which is bulky and sometimes (in some older times) may create an attachment too big for some mailboxes. Nowadays most of the email clients can paste a bitmap straight from the clipboard. Thunderbird can, just tried; maybe even Outlook can do this. So, your instructions for emailing can be
>
>- start a new blank email to me
>- bring up the app
>- press alt+PrtScr
>- bring up the email
>- ctrl+v
>- send

The bulk is due to the screen capture being a bitmap. I just did a test of capturing my UT browser window in FireFox:

- Dumping straight into Outlook 2007 created a 327K e-mail
- Dumping into a Word 2007 document created a 309K .docx
- Dumping into Paint and saving as the default .png created a 265K .png
- Saving from Paint as a .jpg was 437K

UT in FireFox is quite "busy" so compression with .png etc. doesn't buy you a lot by default, but I've seen some cases with from 3x to 10x compression compared to the original bitmap.