>But the solution is much simpler. I just looked at the screen again and realized that he (the f...ning idiot) is looking not at the menu but at the toolbar (the application has the Outlook-type toolbar). When I talked to him on the phone I remember asking him many times, "Are you clicking on the File pull-down menu" and he would always say "Yes" but I bet he is looking at the toolbar and not menu. Because the last item on the toolbar is exactly the "last item" he was saying he would see. Sorry for wasting everybody's time.
Then, it looks like the "screenshot" idea was really justified!
Difference in opinions hath cost many millions of lives: for instance, whether flesh be bread, or bread be flesh; whether whistling be a vice or a virtue; whether it be better to kiss a post, or throw it into the fire... (from Gulliver's Travels)
