>>Stupid users? Isn't that redundundant?
>
>At Bata/Bolivia, where I worked, one of the programmers was having a telephone conversation with a user in a remote location. The user was supposed to do something in DOS, listing a directory or something, if I remember correctly. The user was instructed to type d, i, r, space, a, colon, ENTER. Nothing happened, at least, not in the sense of getting the desired result. After several attempts, the user asked, "I should type the two periods one right after the other, right?" - Note on Spanish: the colon is called "dos puntos", which might be translated as "two periods". Usually this is is considered to be generally known for people who speak Spanish.

I had nearly the same experience, in English. After several phone directed tries I said, "Tell me each key as you press it.". I heard "D I R S P A C E, and Enter"

Al Allison