>>>You guys are taking this far too literally. I have had users that are ignorant, but also others that are brilliant. But yes, I have had users that are downright stupid. You may not like that term, but I can't think of any other way to describe them.
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>>Agreed. I've had the whole spectrum. Generally the ones I hear most from are the ones who are ignorant, stupid, or untrained as they have the most difficulties. Competent users normally are only heard from when they have a suggestion or enhancement request that likely is a good one.
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>The absolute worst user is the user who is, in his own head, the local computer guru. The Kind of guy who knows close to nothing about computers, but who has been lucky a few times. The kind of guy who wastes hours destroying the computers or the setups, before he insists that the error was caused by a bad computer, and should be fixed on the guarantee. I had one such user, luckily I managed to persuade him into finding another supplier.

Usually he falls into both ignorant and stupid categories. Yes - met many of them over the years.

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>>>>There's stupidity and there's ignorance. Ignorance, which is what you're talking about here, can be cured.
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>>>>I'm for assuming that the vast majority of users are not stupid, and that when they behave stupidly with computers, it's because either they haven't been giving the necessary training or the systems are badly designed.
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>>>>For anyone who thinks otherwise, you might try reading Don Norman and Alan Cooper.
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>>>>Tamar