>I would pay him $400 to go away.
>
>I'm not sure I understand why most here would pay him to go away.
>
>Even if there's no agreement in writing in place - had the retainer been over 1K (and the few times I've used a retainer, it's never been below that) without a formal agreement, I'd give the guy back one-half or maybe one-third. But for a piddly $400, I either wouldn't give the guy back a dime (I'd tell him it's a cancellation fee!) or I'd give him back $100 or $200. Just becuase Kevin M. has learned a few lessons doesn't mean the client gets to believe he's pristine.

Hi Kevin,

The answer is in your response. Sometimes you have to pick your battles.. " a piddly $400" just isn't worth fighting for. No matter how little or how much is refunded, the clients perception is not going to change. Besides, the original specs were not met so....give it back and chalk it up to experience.

Ken