>>I'm pretty sure that the same rule applies to most (if not all) phones - not just Apple. Also a reason why I have not rooted my phone. I don't care about the internet voices out there saying you can safely unroot or brick it! Crazy...
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>I'm sure the same rule does apply, and in a way I don't blame them. It still came across as arrogant. IMO true customer service is based on a desire to make the customer satisfied even if they did color outside the lines. Otherwise they might, you know, trash the company on a forum read by hundreds or thousands <g>.

Or just vote with their wallet (not that I ever had one). I've decided, three years ago, that I will never ever buy anything from HP again, and now it's a bit hard to buy a printer, because they hold a larger part of the market here. All those ink spitters that cost less than the ink itself... and now I'll have to wait for a Canon on order.