>(snip)
>
>>>Grrrr.
>>>
>>>Some day, somehow, I am going to get them.
>>>
>>>Castrol Premium Lube Express
>>>172 Rollins Road
>>>Round Lake Beach, IL 60073
>>
>>I really suggest you contact them and write a review:
>>http://www.castrolpremiumlube.com/Contact/
>>
>>or better yet, do as I did with my android phone and go to the top:
>>Name: Paul Giblett
>> Phone: 973-633-2241 begin_of_the_skype_highlighting              973-633-2241      end_of_the_skype_highlighting
>> Email: Paul Giblett
>>http://www.castrol.com/castrol/genericformsdisplay.do?formId=6030049&categoryId=82915824&contentId=6003825
>>
>>or contact BP Lubricants USA which owns it:
>>BP Lubricants North America
>>9300 Pulaski Highway
>>Baltimore, MD 21220
>>USA
>>
>>1-877-LUBES BP (1-877-582-3727)
>>http://www.bp.com/genericformsdisplay.do?formId=6030032&categoryId=2200&contentId=6003254
>>
>>Sadly, they are small franchises but it really should be reported. BP cares about its public image right now....
>
>Mixed success. I emailed my original message to the first email address.. The other two, which are identical or close cousins, were less customer friendly. (Who knew?). You have to check a disclaimer box before the form will accept your complaint and the description edit box will not accept more than 500 characters. Evidently your bad experience cannot take more than 500 characters to describe. I suppose I could have done it in 9: "Drop dead."
>
>Thanks again for the contact info.

You could always write a letter:

BP Lubricants USA, Inc.
1500 Valley Rd.
Wayne, NJ 07470
NJ Tel. 973-633-2200
Toll Free 800-462-0835
Fax 973-633-0879

Michael D Miller, Senior Vice President
Mr. Paul Waterman, Chief Executive Officer, Management
Bob Mcdonald, Chief Operating Officer
David Duggan, Controller

(Just added the CEO)

You're pretty good with the written word so it should get their attention :)