>>>My vote for most repugnant business would be the payday loans racket.
>>
>>Excellent nomination. Fortunately I don't do business with them.
>>
>>Years ago I always took our Blazer to a Jiffy Lube for oil changes. It turned out they weren't changing the oil filter. Eventually it stopped working and the engine broke down. $1800. Of course they wouldn't admit a thing.
>
>They were caught. A TV crew hid a camera in the engine, and marked the filter. Happened in several JL locations. Some former employees talked how they were pushed by the middle management to charge but not do, and whoever didn't fill the quota was facing a firing squad (one man squad, the boss, who'd fire them, or at least threaten). JL issued some mild statement and probably circulated a psych profile for the staff, how to recognize a reporter and a tech manual, how to detect a camera under the trunk.

I'm glad they got nailed. Maybe there was a class action suit and I would have been in line for my 50 cents of the pie, after the lawyers got paid. No, I doubt it. No proof.