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>If Tore's suggestion works for you, that's an easy fix.
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>If not, here are some other things to consider:
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>- I've seen a print spooler hang if someone sends a large print job with a lot of graphics to the printer. I've also seen it happen with a medium-sized Excel print job where "fit to page" was selected. In this case there may be an error message in the event logs along the lines of "print spooler consuming a lot of system resources". What might be happening in your case is your print jobs are fine, but someone else might be sending these types of print jobs to the same printer, and causing the spooler to hang.
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>- Another subtle thing to check is the free memory the printer driver on the print server thinks the printer has, vs. how much the printer itself reports. If the driver thinks the printer has more memory than it actually has free, you can get spooler problems. You can get the former info from advanced properties of the printer driver, and the latter from the web server config page of most modern network printers.
Thank you. If Tore's suggestion does not work, I will work with the customer on thing you suggest to check.
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
