>>We've had more than one customer that didn't realize that it's not a good idea to keep backups on the same physical drive as the software. Even had more than one irate IT manager that DEMANDED that we "FIX the OBVIOUS BUG" in our software because he was unable to restore the backup of the data that was stored on the crashed harddisk... Had to fight really hard the temptation to call the guy an idiot.
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>I just politely ask for an Order No. and advise them that I can send the disk to a Data Recovery facility and that the costs can be quite high.
>I know the clients want us to be responsible for everything, but if they carry on like your IT Manager you probably don't want them as a client.

Once had an "unclear-on-concept" IT manager that sent me a backup on a single floppy. Noting the disk label indicated that it was the 25th disc I phoned him to find out what happened to the rest of the disks. He responded that "it should all be there on the disc" -- inquiring further It was determined that when he was prompted to insert the next disk, he "cleverly" ejected the disk and reinserted it before pressing key to continue and confirmed on the overwrite warning.