IP address 64.46.36.163 is owned by RackForce, a legitimate hosting provider in Canada, Kelowna:

http://www.dnsstuff.com/tools/whois/?ip=64.46.36.163&cache=off

The next question is then why does your computer, or the DNS look-up your computer uses, point www.google.com to this IP address which is NOT Google? This IP address does not appear to even be in use at present.

1) Did you check for a hidden HOSTS file in the location C:\Windows\System32\drivers\etc

2) Can you check what DNS Server Address your internet connection is using? You will need to go to the properties of the internet connection you are using, and look at the Internet Protocol 4 (& 6) properties pages. Check the DNS Server Address. If you like you can use an open DNS server such as Open DNS and use these IP addresses for a DNS server:

OPEN DNS

Primary: 208.67.222.222

Secondary: 208.67.220.220

This will avoid your computer using the default DNS server of your ISP which may be the cause of the problem (check for hidden HOST file first).


>PING www.google.com yields [64.46.36.163]
>
>>That in itself is already unusual. Have you checked for a hidden hosts file?
>>
>>The fact that you can access Google via IP address and not domain name means that you do not have a routing problem but a DNS look-up problem. Either the DNS at your ISP is in error or your HOSTS file is re-directing you.
>>
>>Open a command window and type in:
>>
>>

>>PING www.google.com
>>

>>What IP address does it say it is going to?
>>
>>
>>
>>
>>
>>>Hi Al,
>>>
>>>Thanks for your concern and advice.
>>>
>>>I have no HOSTS file. In the directory you specified I do have a file titled Imhosts.sam. I looked at that and there are no uncommented lines.
>>>
>>>I ran Scans with Malwarebytes (it did update before It ran the scan) nothing found
>>>I ran Kaperskl Labs TDSS rootkit remover and it found nothing
>>>I ran AVG rootkit scanner and it found nothing.
>>>
>>>What else ?
>>>
>>>Thanks,
>>>
>>>Ken
>>>
>>>
>>>>C:\Windows\System32\drivers\etc\hosts (with no extension)
>>>>
>>>>Here is my HOSTS file, Win7 Ultimate 64bit:
>>>>

>>>># Copyright (c) 1993-2009 Microsoft Corp.
>>>>#
>>>># This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
>>>>#
>>>># This file contains the mappings of IP addresses to host names. Each
>>>># entry should be kept on an individual line. The IP address should
>>>># be placed in the first column followed by the corresponding host name.
>>>># The IP address and the host name should be separated by at least one
>>>># space.
>>>>#
>>>># Additionally, comments (such as these) may be inserted on individual
>>>># lines or following the machine name denoted by a '#' symbol.
>>>>#
>>>># For example:
>>>>#
>>>>#      102.54.94.97     rhino.acme.com          # source server
>>>>#       38.25.63.10     x.acme.com              # x client host
>>>>
>>>># localhost name resolution is handled within DNS itself.
>>>>#	127.0.0.1       localhost
>>>>#	::1             localhost
>>>>

>>>>If you have any un-commented entries following the above, that's likely sign of malware activity.
>>>>
>>>>>Hi Jos,
>>>>>
>>>>>Thanks for the response. I do not know what you mean by hosts file. Where do I look?
>>>>>
>>>>>Thanks,
>>>>>
>>>>>Ken
>>>>>
>>>>>>Have you checked your hosts file?
>>>>>>
>>>>>>>Looking for suggestions to solve a strange problem. I cannot use any search engine. When I try www.google.com, my computer just saunters off into cyberspace and refuses to cooperate. Of course I cannot google "I cannot google". Here is what I have tried so far:
>>>>>>>
>>>>>>>It is my laptop. WIN 7 Enterprise 64bit. No problem visiting any other web site.... just cannot google or bing.
>>>>>>>
>>>>>>>1. Other computers on home network have no problem. I have ATT UVERSE with several computers networked. Only my laptop is affected
>>>>>>>2. My main browser is IE but I have tried other browsers, even google chrome but no luck
>>>>>>>3. I took computer (it is a laptop) to other WI-FI spots with same result
>>>>>>>4. Used MALWARE BYTES, a rootkit killer and AVG Rootkit scans but found nothing.
>>>>>>>5. Searched through all IE options but found nothing.
>>>>>>>6. Turned off Windows firewall to no avail.
>>>>>>>
>>>>>>>This is VERY ANNOYING!!
>>>>>>>
>>>>>>>Any suggestions??
>>>>>>>
>>>>>>>Thanks,
>>>>>>>
>>>>>>>Ken