>>>What a great idea.....why didn't anyone think of that??? Wait a minute.....
>
>Don't you agree that there are two issues here:
>
>1) An immediate issue with a PC performing abnormally with a widely deployed app.
>2) Best practice for a customer lookup.
>
>He doesn't agree that the two issues are welded together since performance is acceptable everywhere else the existing app is deployed. He hopes to resolve 1) asap *without* an urgent rewrite. Fair enough IMHO. If he can't do it, then he may have no choice but to redevelop. But today? With the customer waiting? Figuring out why this PC is different seems reasonable, which I think is what he is asking us.

If we learn to program by best practices rather than walk before you run thinking, this kind of thing would not happen, IMO.

Software doesn't walk, it runs. :)