>>Guess what - her phone absolutely will not synchronize with her PC. It is never recognized. Tried different cable. Tried syncing on my machine (which syncs to my WP7 phone w/no problem). Spent several hours being jerked around by AT&T, Samsung, and Microsoft trying to resolve the problem yesterday.
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>>Bottom line - Samsung will send her another phone. She has no way to offload the videos so they will be lost (period).
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>What about taking a close-up photo of the display of the phone showing the photos, or if you can connect the TV or computer to the phone, show the photo on it and the take the photo of the screen, you most likely will lose quality but at least you still have the photos

Pictures are not the problem. She can send pictures via Email or sync them to the web.

WP7 doesn't give you that option for videos.

The phone has no external monitor capability so that is out too.

If they were absolutely priceless we might try to take a video of the phone playing the video. They're not worth that much effort (especially for what we'd get as a result).

It's just another annoying part of WP7.