>I've seen similar issues when the Zune software is not up to date.

She installed the Zune software last weekend when she wanted to get her videos off the phone.

She also tried on my desktop which has Zune that works fine with my phone (we bought the Samsung phones at the same time).

It appears to be a hardware issue on her phone.

>
>>Now something my wife found that makes her wish she wasn't using a Windows phone..
>>
>>She has taken a lot of videos with her phone of our animals doing stupid ('cute') things or just looking stupid.
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>>WP7 has no way to move videos off the phone except by synchronizing with her PC using Zune. No email, no upload to somewhere, nothing.
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>>Guess what - her phone absolutely will not synchronize with her PC. It is never recognized. Tried different cable. Tried syncing on my machine (which syncs to my WP7 phone w/no problem). Spent several hours being jerked around by AT&T, Samsung, and Microsoft trying to resolve the problem yesterday.
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>>Bottom line - Samsung will send her another phone. She has no way to offload the videos so they will be lost (period).
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>>Very impressive.
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>>Last straw for WP7. These things were not ready for prime time when they came out and they still aren't.
>>
>>I recommend people get something else. I'd like to except I'm stuck in a contract which will take me a while to get AT&T to let us out of.