Yes why do that when there are 1000's of other reasons....hahaha (sorry just couldn't resist)

>I wouldn't completely write off WP7 just for one lemon.
>
>>She installed the Zune software last weekend when she wanted to get her videos off the phone.
>>
>>She also tried on my desktop which has Zune that works fine with my phone (we bought the Samsung phones at the same time).
>>
>>It appears to be a hardware issue on her phone.