>>
http://motherjones.com/politics/2011/05/indian-call-center-americanization>>
>>Interesting, if true.
>
>I can't turn up the title at the moment, but I read a really interesting book a year or so ago about customer service that included a chapter or two on offshore call centers. All I can remember of the title is that it included the word "NOT" in parens.
>
>Tamar
is this it?
http://www.amazon.com/Your-Call-Not-That-Important/dp/1416546901/ref=sr_1_1?s=books&ie=UTF8&qid=1310138635&sr=1-1
Charles Hankey
Though a good deal is too strange to be believed, nothing is too strange to have happened.
- Thomas Hardy
Half the harm that is done in this world is due to people who want to feel important. They don't mean to do harm-- but the harm does not interest them. Or they do not see it, or they justify it because they are absorbed in the endless struggle to think well of themselves.
-- T. S. Eliot
Democracy is two wolves and a sheep voting on what to have for lunch.
Liberty is a well-armed sheep contesting the vote.
- Ben Franklin
Pardon him, Theodotus. He is a barbarian, and thinks that the customs of his tribe and island are the laws of nature.
