>>>Secondly, what we used to send to our customer, was ONE sheet of paper with just a few lines of text, and three barcodes marked 1, 2 and 3. Not all our customers were rocket scientists, but they all understood what to do.
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>>Just to clarify what Tore is saying, what he's referring on the sheet of paper are the barcodes for programming the reader. Many of the ones I've seen use specific barcode items for programming various features. All you have to do is to make a printout with the necessary barcodes for programming on a single sheet. What you'll need to do is find out the make/model of the particular reader to find out the specific programming barcodes to use (and as Tamar pointed out, [u]you[/u] might be able to locate an online copy of the manual -- once you have the barcodes, the sheet of paper with the required barcodes could be made, then sent to the particular customer. Even if they don't have Internet access, you might still be able to deliver this paper if they have a fax machine).
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>Exactly.
>First barcode is usaully called Enter Programming Mode, Begin Programming or something similar.
>Second barcode is the barcode to tell the barcode reader to add a CR (carriage return) after the barcode is read.
>Third barcode is usually called End Programming or Finish Programming.

Of course, there is the *minor* problem of determining the make/model of the reader... *That* might prove to be the hardest part -- especially if it is anything like trying to find ot make/model of modem. On several occasions we ended up sending a tech out to the customer site get that info -- and on many occasions it was an external model, which had the required info right on the case (not the sticker on the bottom -- the make/model was printed on the top). As for why we couldn't simply look at the Device Manager in Windows -- for various reasons the modem wasn't being properly identified by Windows.