>You misunderstand completely. You told your customer to use a UPS, and he told you to pay for it. What kind of customer is that? Definitely not >one of mine.

>I play ball with my customers. But if they make up their own rules, I find others to play with.

Oh, no. I haven't explained well. My client says "Buy it" but he pays for it. I'm not a hardware or third party software provider but when I tell him "You should buy..." he gives me money and tells me buy it. (I look for, I go to store)

I mean for him what I say is as if God says.... And I asked you if I make him to buy a new UPS (and I will of course cause I think you're right in this case) and then problem is still there, what else?

Ok, I'm quite ignorant but I'm not so stupid!!!

Thank you, Tore.

Héctor