>>>Ah.. Is this what you do at work; playing games with trains <g>. If I ever go to your area I will be sure to take a cab <g>.
>>
>>Je je. No, you are safe in our trains, we just do non life-threatening stuff (although when we read some of the requests, some people is actually in danger, like the other day we've got a request like this: "one of my reports is not working, please fix it", never mind that there are some hundred reports in that particular application alone, and of course why providing any details, we should be smart enough to figure it out, right?
>
>Working with an end-user is always a challenge <g>.

Their task is to put the user on the right track :)