>You may already know this but it was new to me when I started working with PDF Forms. The form can be created to be "fillable" so a user can fill in data and the data and the form are basically in separate layers. the problem, I think , is that the form cannot be saved that way. I think websites put up forms in that state and then have code to suck out the data, essentially leaving the blank form.
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>But in order to save a filled out form you have to "flatten" it, kind of like in Photoshop when you merge the layers.
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>It is possible that they sent you flattened forms - the result of a filled out form - but actually have the form in "fillable" format, which would show the fields and they could send you those.
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>I think the Adobe website may have a forum where you could find out what the options are to use fillable forms.

I requested to know if they sent us the flattended or fillable format. Or, if they simply have a PDF page with no form fields, but just a simple layout where the user enters the data, there I'm afraid there isn't much we could do about it.