Yes, I've had some strange experiences with notepad. There is something "DOS" ish about it, meaning that it does not use the Windows Printer functionality. If at all possible, ask your client to print something from Excell.

Marc


>This was my guess, however, they can still print from Notepad.
>
>Deleting the offending printer and re-adding it still fails.
>
>Admittedly it would be easier to solve if I could make it fail on my machine.
>
>Any other ideas.
>
>Regards,
>
>Kev