>>>I share your problems with Skype. My wife uses it and is troubled by it frequently not ringing, Emails alerts for voicemails which don't seem to arrive anywhere near the time the voicemail arrives, video calling where the sound drops out etc. And as you say. constant fiddling with the interface. Also a couple of years ago they announced at short notice that a batch of phone numbers could no longer be used and users had to change their numbers.
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>>And the sneaky tactics have begun as well. My daughter bought a three months subscription to group video, set payments on manual - and of course one of the updates converted that to automatic, so she paid the fourth month against her will. "Had I wanted more than three months, I'd pay for the whole year and get a far better rate".
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>Changing payment terms without notifying you sounds like it might be actionable ?

Words ending with -able (like table, vegetable, stable, objectionable etc) denote a possibility. But this is a business - they have already calculated the odds of anyone bothering to sue them for $9, or any unnamed thousands of such customers ever pooling together for a class suit, and risking that the legal expense and lawyers operating at $2000/hr would leave them with $2 each. Also they calculated that Skype is around for eight years now (or more?), and that it has become a habit (and a network to itself), so their chance of getting return business from those they screwed up aren't null either.

Headology, as Pratchett would say.