>>>Yes, how difficult it will be for an average user (not very technical) to learn and use Crystal?
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>I've had several end users learn to use Crystal Reports successfully, and an equal number who could not.
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>In my experience, if learning MS Word has difficuly 1 and learning to do a simple spread sheet has diffiiculty 3, then Crystal Reports would be about a 5.
>I recommend that my end users attend a one day class.

There are formal classes and online videos/tutorials for SSRS. For non-technical users they can be a huge help.