if you are a Terminal Server user, I need help!

I logged onto a clients Terminal Server computer using a remote desktop connection. I was expecting performance to be as good as on a desktop.

When I ran my app on his machine, it is a bit sluggish. I run a certain process which takes about 30 seconds on my PC, but on his takes about 90 seconds. Also the colored backgrounds on forms appear as bands on his, instead of a solid color. Some of the screens are slow to appear.

What can I tell him to do to help speed things up?

Should I tell him to get more RAM?

Any advice welcome (I have no experience with TS).

Cyril