I am going to ask them to run Task manager and then tell me what they see.

Regarding the display - it looks pretty terrible. See attached: the bottom is what I see running my app locally on my desktop. The top is running their app via remote desktop connection. The colors are missing in parts and appear as bands of color.

Does this indicate that they have set reduced colors, or is it just poor performance of their server?

Cyril


>Use the Task Manager or Resource Monitor to get an idea what else may be going on on the machine.
>
>I use TS quite a bit and the only thing that might slow down a task are other tasks going running at the same time on the remote machine. Since the programs are running on the remote machine and only the video is dependent upon the internet connection, performance is always quite good - sometimes spectacular because usually the remote machines are very robust.
>
>Video performance occasionally may be sluggish, which is another story and shouldn't affect the time it takes to run a program (unless all it does is push stuff to the screen). Occasionally I will set the video to 256 colors (which looks pretty bad) if I have a poor internet connection. But, again, that only affects how quickly screens are displayed, not how long a task might take to run.
>
>>if you are a Terminal Server user, I need help!
>>
>>I logged onto a clients Terminal Server computer using a remote desktop connection. I was expecting performance to be as good as on a desktop.
>>
>>When I ran my app on his machine, it is a bit sluggish. I run a certain process which takes about 30 seconds on my PC, but on his takes about 90 seconds. Also the colored backgrounds on forms appear as bands on his, instead of a solid color. Some of the screens are slow to appear.
>>
>>What can I tell him to do to help speed things up?
>>
>>Should I tell him to get more RAM?
>>
>>Any advice welcome (I have no experience with TS).
>>
>>Cyril