Most of the complaints I hear come when Microsoft changes the Office interfaces and usually runs to some form of "I just learned where everything is, now I have to do that all over again!"


>I remember when Windows XP came out there was a lot of resistance. Now the same people that initially resisted XP still won't move to Windows 7, because they just love XP. As you say, it's human nature. OTOH if you don't change anything dramatic people will get bored and run away, so it's a fine line between keeping updating the user interface and scaring users.
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>But all the people that screamed quit Facebook because of the introduction of the timeline are still on facebook today.
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>>I won't disagree on that, but it *is* discoverable. The biggest issue is not that Microsoft changed things. It's that by human nature, we're resistant to change and we have to change how we do things, so when change is forced on us, we complain. Is it better in Win8 than Win7? I can't say, but really, it's not that big of a change.
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>>>But, Craig, they don't KNOW that, along with all the other hidden menus they will be forced to find the hard way. It is a different way to work that they don't know about yet.