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http://www.theregister.co.uk/2012/11/23/tech_support_magic_word/That also works for XBox support. I loathe and despise automated menus, and after going around in circles for XBox support, I reminded my husband "I 'effing' HATE automated menus!". The next words from the automated menu voice? "Let me get a human for you"
"You don't manage people. You manage things - people you lead" Adm. Grace Hopper
Pflugerville, between a Rock and a Weird Place
