I supplement the video's with extensive FAQ's as well which are continually updated, broken down in categories, etc. Like I said, for me it depends on the type of app.

That being said, I am 95% done in re-writing an Accounting package and it will contain extensive updated doc's with just intro video's.

Mel


>>I often just do Camtasia video's instead of html or printed help. Guess it depends on the type of application. People that don't like to read seem to like the training video's.
>
>But the flip side is that using a video on an ongoing basis is a pain. Videos can be great for initial training, but then documents are much better so you can find exactly what you need.
>
>Tamar