>>>>>>>>>http://www.theregister.co.uk/2013/01/16/developer_oursources_job_china/
>>>>>>>>>
>>>>>>>>>That guy makes Dilbert's "Wally" look like a piker.
>>>>>>>>
>>>>>>>>I read that story on the beeb site. Setting up the VPN connection as we speak :-}
>>>>>>>
>>>>>>>Oh shit, now the words are out. :-(
>>>>>>
>>>>>>If we play our cards right we can all spend all day on UT :-}
>>>>>
>>>>>I don't see why they had a problem. the work was being done.
>>>>
>>>>My plan is to find someone who can do it better, or faster, than me (but for less) and then charge more for the result :-}
>>>
>>>The guy actually showed some creativity, a trait which is not universal in the corporate world. Aren't we always encouraged to think outside the box? (Heck, he thought outside the continent). Maybe Verizon should have considered finding a different role for him within the company ;-)
>>
>>Or dozens of roles - he could outsource them all :-}
>
>he's already handling all their help desk queries.

LOL.

But why am I laughing? Just yesterday I was on the phone with my favorite neighborhood bank, Chase. First I had an American guy who was fine and easy to understand. Unfortunately he had to transfer me at the end to a woman who sounded Indian, although she didn't say that, in the hilariously named Customer Care department. I really had to concentrate to understand what she was saying. Sure, from the corporate POV the benefits of outsourcing overseas are clear. But there is also some "cost" in terms of customer satisfaction.

For the record I have nothing against Indians. It's just sometimes hard to understand their English.