>>>We have asked to receive some kind of status on those requests. However, this represents too much overhead.
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>>Too much overhead?!?! For MS?!?! They need a customer service lesson or two. How much time does it take to write Yes or No or a brief comment next to most or all of the requests.
>
>This would have to be handled internally by the FoxTeam and they are veeeeeeeeeeeery stretched on personnel as it is.

Who's paying who? Regardless of my work load or how many hats I am wearing, I have to provide customer support. Is it more important to provide customers as much of what they want as reasonably possible, or provide them with what MS thinks the customer should have?