>>Why don't you ask the user instead of relying on somebodies guess?
>>
>
>They are the client and don't make mistakes.
>
>We need to figure out HOW this is can occur on their end.
But then what is the point of knowing what happens if you cannot confront them with the facts anyway. :)
If things have the tendency to go your way, do not worry. It won't last. Jules Renard.
