>>>Why don't you ask the user instead of relying on somebodies guess?
>>>
>>
>>They are the client and don't make mistakes.
>>
>>We need to figure out HOW this is can occur on their end.
>
>But then what is the point of knowing what happens if you cannot confront them with the facts anyway. :)

I understand.............. but still, I want to know HOW this occurs on their end for my own knowledge.


Thanks