>Thanks Jim,
>
>I want/like the 1) mapping capability for the network at each site for our technical team.
>
>Can Spiceworks 2) document also details like how different machines operate at different site (our client's locations)?
>I was also thinking of something along the lines of a database type system; Where our technical support team can access it simultaneously and control access (so that only our team can see the information), we can also update/correct/add/delete relevant data easily and quickly. Something where we can have each site differentiated.
> ... and perhaps 3) share information between the sites themselves as well (e.g. user guides, etc can be access from all the client accounts but only needs to reside somewhere once).
>
>Thank you for your feedback!
>
>John

John, I've been a user for only a couple of months so I am far from an expert on the system. Its network scanning for multiple locations is best utilized by having separate remote installations at each location, they report to the central server. These remote nodes just act as data gathers with minimal impact on the host device and very little configuration.

You can configure any number of users, admin or otherwise, and provide Help Desk portals to trouble tickets, documents, FAQs, etc. It also provides Active Directory integration for ease in grouping users and content.

My best advise is to install a copy (free!) in the main office and give it a try. There is a very active community and a tremendous amount of help available.