Customer service implies that the person has to know or learn something about the business. I need someone who can dial the telephone number and ask "Does Mr. John Smith still work for your company?". If no, ask "What is the name of the person who replaced him (or got this job now)?" That is all.
>Customer Service can mean anything. I didn't call it "Technical Support".
>
>>With all due respect, this won't go. Too 'technical'. Thank you.
>>
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
