Yes, you are correct that not every company will give our the information. And yes, I will have to train the person on how to "get" the information. When I used to call myself, my way of doing it was "We would like to send him/her an important free newsletter." If this does not get the name, move on.
>That simple question may not get you very far. Lots of companies are now implementing policies to not give out that type of information.
>
>"Does Mr. John Smith still work for your company?"
>"No, he is no longer here"
>"Can you tell me who replaced him?
>"I'm sorry, we can't give out that information"
>
>This policy is being put into place by many companies to 1) stop telemarketers 2) stop headhunters 3) stop corporate espionage. (no, I'm not kidding about #3)
>
>You're going to need to train this person to ask the right questions and how to get through to the correct person.
>
>>Customer service implies that the person has to know or learn something about the business. I need someone who can dial the telephone number and ask "Does Mr. John Smith still work for your company?". If no, ask "What is the name of the person who replaced him (or got this job now)?" That is all.
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
