Be nice. <s> Kevin is my hero on this stuff, but I thought it was worth mentioning LTD and being polite regarding people who have been helpful to me didn't cost me a thing.

JB can be grouchy at times - but I've found he's really only grouchy on the days that end in the letter 'Y'. Other days, he's a pussycat.

Everyone has a different approach, but she's helped many people and that's what's important.