>>http://bleacherreport.com/articles/2167299-clippers-owner-steve-ballmer-goes-ape-at-fan-festival-gives-out-email-address?utm_source=cnn.com&utm_medium=referral&utm_campaign=editorial&hpt=hp_t4
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>>Ballmer is a clown and should have never been put in charge of MS. Shame on Bill Gates and shame on the board for not ousting this idiot a decade ago.
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>Ballmer is a clown only in your mind. He was a founding partner of MS and Bill needed him for his sales strength early on. He may not act like you want him too, but he certainly knows his craft and can energize almost any situation. I've talked with him and he is a very passionate man, who wears his heart on his sleeve.
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>I know many CEO's of big companies who give out their email addresses. I was eating dinner at a local Wild Wings when this huge entourage descended on my table. (There weren't many people there at 11:00 AM). I looked up a see this woman smiling at me. Had no idea who she was other than the local manager was there with her. She asked my what I thought of the food I was eating. I asked if she really wanted to know the answer. When I finished explaining to her that the food at Wild Wings other than the wings is an absolute mess. I talked about their reputation as an upscale restaurant that catered to a specific element of society. They definitely keep the riff raff out with the pricing. I talked about the fake pressed chicken they used, etc. I told her they should hire a good chef and let him remake the menu to serve more upscale choices.
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>I thought the local manager was going to take a dump on the floor. His jaw fell, and he looked nervous. I put out my hand and shook hers introducing myself. She responded likewise and I asked her what she did for a living. She laughed and said I'm Sally Smith, the CEO of Buffalo Wild Wings. Well it was my turn for my jaw to hit the floor. She handed me her card, wrote a private email address on it and asked me to contact he later to discuss the food offerings. She thanked me for my candor and they proceeded to exit the store.
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>When I got ready to pay my bill, I found that it had been paid for the by Sally. We have chatted a couple of times via email since. So is she a clown/kook for taking time to talk to a local patron and then give out her email address? I don't think so. Its good for here business and it will definitely be good for the Clippers.
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>P.S. She took my advice, they know use real white meat chicken breasts for the salads and sandwiches. Made a huge difference in texture and taste.

Cool story. People in her position can coast or get even better listening to and learning from their customers.