>>>I thought the local manager was going to take a dump on the floor. His jaw fell, and he looked nervous. I put out my hand and shook hers introducing myself. She responded likewise and I asked her what she did for a living. She laughed and said I'm Sally Smith, the CEO of Buffalo Wild Wings. Well it was my turn for my jaw to hit the floor. She handed me her card, wrote a private email address on it and asked me to contact he later to discuss the food offerings. She thanked me for my candor and they proceeded to exit the store.
>>>
>>>When I got ready to pay my bill, I found that it had been paid for the by Sally. We have chatted a couple of times via email since. So is she a clown/kook for taking time to talk to a local patron and then give out her email address? I don't think so. Its good for here business and it will definitely be good for the Clippers.
>>>
>>>P.S. She took my advice, they know use real white meat chicken breasts for the salads and sandwiches. Made a huge difference in texture and taste.
>>
>>Good for Sally.
>>When I get surveys asking me to rate a business' performance, I usually ignore them, but once in a while I return them with a question : "Why are you asking me? Don't you know what your people are doing?"
>>
>>Recently I got a call from someone representing one of the investment banks I deal with, asking me what he had to do to get me to return the survey with a high grade.
>>I told him that if he's qualified to do his job, he shouldn't have to ask that question and vice versa.
>
>Me too.. because they fall on deaf ears...

In the past I would have agreed with you. However, I know for certain that every single survey is monitored by the company I work for. They circulate the good around the company and, well, you don't want to know what happens to those who receive negative comments!